Refund Policy

All Pathshala OS subscription fees are non-refundable except as expressly provided in this Refund Policy. The binding text lives in §6 of the Master Services Agreement; this page is a plain-language summary for Institute owners and finance teams.

The following may be refunded if you file in time (see §3):

• The most recent new subscription charge — the very first charge after signup.
• The most recent renewal charge — i.e., a monthly or annual renewal that was processed in the last 24 hours.
• An upgrade charge processed in the last 24 hours, refundable on a pro-rated basis once we account for the higher tier that was active during that window.

• Any charge older than 24 hours.
• Recording-overage charges (metered usage you have already consumed).
• Stripe / Razorpay / payment-processor pass-through fees.
• SMS, voice, or other per-message third-party usage charges.
• Custom-domain SSL fees we paid on your behalf to a registrar or CA.
• Applicable taxes (we remit these to the government on your behalf).
• Setup, onboarding, or professional-services charges once the work has started.
• Charges where the Institute has materially breached the MSA or AUP (e.g., abuse, fraud).

To request a refund, send an email from the Institute owner's email on file to:

admin@pathshala.co

Include:

• your Institute name and slug;
• the Stripe invoice ID or Razorpay payment ID (visible at Dashboard → Account → Billing);
• the reason for the request.

The email must be received within twenty-four (24) hours of the time the payment processor (Stripe or Razorpay) posted the charge. Requests submitted later will not be honoured, regardless of reason, except where mandatory consumer-protection law in your jurisdiction requires otherwise (see §7).

We acknowledge every refund request within two (2) business days. If approved, the refund is issued to the original payment method.

Stripe (US / International)

• Credit and debit card refunds typically appear within 5–10 business days, depending on the issuing bank and card network.

Razorpay (India)

• UPI — refunds are typically credited within 5–7 business days.
• Credit / debit cards — refunds typically appear within 5–10 business days, depending on the issuing bank.
• Net banking — refunds may take 7–10 business days to reflect in the originating bank account.
• Wallets (Paytm, PhonePe, Amazon Pay, etc.) — refunds are typically credited to the source wallet within 2–5 business days.

All timelines are estimates; the actual processing time depends on the payment method, issuing bank, and the payment processor's settlement cycle.

You can cancel auto-renewal at any time from Dashboard → Account → Billing. Cancellation takes effect at the end of the current billing period; you keep access until that period ends. We do not pro-rate refunds for the unused portion of a period, but we also do not delete your data — you can return at any time. See our data-retention rules for what happens after cancellation.

Nothing in this Refund Policy limits any mandatory consumer right you may have under local law. Examples:

• EU/UK distance-selling withdrawal. Where applicable, individual consumers (not businesses) in the EEA or UK may have a 14-day withdrawal right. By requesting immediate access to the Service you may waive this right; the binding text is in the MSA.
• India. The Consumer Protection Act 2019 provides separate remedies in cases of deficiency of service.
• United States. Card-network chargeback rights remain available; we ask that you contact admin@pathshala.co first so we can resolve the issue directly.

For refund requests: admin@pathshala.co.
For billing questions: admin@pathshala.co.
For legal questions about this Policy: legal@pathshala.co.