Joining a live session

For tutors and students — camera, microphone, whiteboard, and what to do if something goes wrong.

Sessions & classes · All roles

Session statuses

StatusWhat it means
Pending ApprovalBooking requested — waiting for tutor to accept
BookedConfirmed — waiting for tutor to start
LiveClass is running — students can join
CompletedClass ended normally
EndedTime window passed without starting
CancelledSession was cancelled

For tutors — start the class

  1. Open the session from Dashboard → Sessions or your upcoming schedule
  2. At the scheduled time (or a few minutes before), click Start Session
  3. Allow camera and microphone access in your browser
  4. Status changes to Live — students can now join

Students cannot join until you start. Always click Start Session first.

For students — join the class

  1. Check Dashboard → Upcoming classes or Sessions
  2. When status is Live, open the session page
  3. Click Join Session
  4. Allow camera and microphone when prompted
  5. You’re in the video room with your tutor and classmates

If you already joined and left, click Rejoin.

During the session

Video

Whiteboard

Screen share

Tutors can share their screen to show slides, documents, or websites.

Chat / Q&A

Some sessions have a comments or Q&A panel — use it to ask questions without interrupting.

Live quizzes (when enabled)

Your tutor may push a short multiple-choice quiz during class. Answer on the full-screen overlay before the timer ends. You can only submit once.

Captions

If the tutor turns on CC, live captions appear under the video for accessibility.

Ending the session

Tutors: click End session when class is over. Everyone is disconnected and the status becomes Completed.

Students: you can leave anytime by closing the video or clicking leave — the tutor ends the session for everyone when done.

Timing rules

Troubleshooting

ProblemTry this
No Join buttonWait for tutor to Start Session; refresh the page
Camera/mic blockedClick the lock icon in the browser address bar → allow camera & mic
Can’t hear tutorCheck volume; ask tutor to check their mic; try rejoining
Video keeps freezingTurn off your camera; use audio only; move closer to Wi‑Fi
Whiteboard not loadingRefresh page and rejoin the live session

Recommended browsers: latest Chrome, Firefox, Safari, or Edge.

After class